1. What financial reserves or guarantees do you have in place?
Answer: Since inception of our company, we have set aside reserves within an escrow account solely designated for claims with a well-established law firm based out of St. Petersburg, FL. We continue to make deposits into this account on an ongoing basis. Currently, we withhold twice as much as required based on historical claim rates.

2. If you do have reinsurance, what organization is it?
Answer: We do not have reinsurance. We felt that a surety bond provided a faster and more effective method of financial strength.

3. What complaints have you had to date?
Answer: We have not had a single complaint, which can be verified through the BBB.

4. Who determines what claims are legitimate?
A: The underwriting process is much looser than an insurance company; however, there is still a process. The American Home Care Management team verifies the legitimacy of each claim, and once verified, our customer care providers make all necessary arrangements for care and payment.

5. Have you had any unpaid disputes or unsettled claims?
Answer: None

6. How are claims made and how are they handled?
Answer: Claims are paid as required by the terms of the Home Health Care Agency providing the care.

7. Presently does American Home Care Services have any pending legal issues such as pending lawsuits?
Answer: There are currently no pending legal issues or lawsuits involving American Home Care Services.